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Telephone

+90 533 457 50 76

Whatsapp

+90 533 457 50 76

Base Camp

Bozbük Mah. Merkez Sok. F Blok No: 205F Milas/Mugla 48200 Turkey

Frequently Asked Questions

Roots

Where are you based?

Our office is located in Six Senses Kaplankaya, half way between the tourist hubs of Ephesus and Bodrum, and close to many Greek islands.

Whether it’s a long distance hiking trail or a scenic drive through the countryside, we have specialized in making routes catering to the needs of a variety of people for years. It’s this route making speciality that brought us to Kaplankaya. It was then that we realized there was a gap in the luxury adventure travel market we ourselves could fill. And we began combining our expertise in food, nature and outdoor activities to create the routes that Roots is now known for.

Roots was founded by Rikki Lee Roath and Altay Ozcan to share their passion for travel, food and nature with others. US Born Rikki is a trained chef, ultra marathon trail runner, TV host and beyond anything a
life-long traveler. Altay is a professional tour guide, route maker, author and a passionate adventure lover besides being one of the creators of The Carian Trail. They have experience traveling with everything from private jets and yachts to nothing more than a cheap tent in their backpack and a hitchhiking sign in their hands.

Destinations

Where do you organize tours?

We currently organize tours throughout Turkey and on a variety of Greek islands. But we are always open to expand to new destinations

Of course, to be honest, exploring new destinations is our favorite part of the job. We have many connections throughout the Mediterranean and beyond and carefully research each new destination in depth until we come up with a perfect program. So be creative!

We offer multi-activity tours in all destinations but some of these activities can change from
destination to destination. For example, Amorgos is amazing for hiking and sightseeing, even
sea-kayaking, but isn’t ideal for mountain biking.

Experiences

Do you offer shared tours?

We specialize in customized private tours and tailor each tour according to the time, interests and fitness level of our clients

Yes, by multi-activity tours, we mean tours featuring a variety of activities all run simultaneously. So, some members of your group can go hiking, while others cycle, while the kids are busy with a workshop.”

The majority of our tours feature biking (Mtb, gravel or road), hiking, kids activities or cultural or culinary activities. However, we love to take advantage of all possibilities of a place and interests of our participants and often include sea-kayaking, rock climbing, trail running, yoga etc.

Yes, each of our activities can be tailored to your fitness level. We also offer sightseeing, cultural and culinary activities for the less sporty ones

Booking

How far in advance do we need to book?

For larger groups or multi-activity tours, we would prefer at least a month in advance. For shorter/day tours, 7-10 days is usually ok. For new destinations, at least three months in advance is preferable. That being said, we try to be as flexible as possible so don’t hesitate to contact us for last minute tours

Since all of our tours are customized and private, we don’t offer online booking. Please contact us directly via phone, email or whatsaap to book your tour.

– If you wish to cancel the tour 60 days before the start of the tour, we refund full amount deducting
bank/transfer fees.
– If you wish to cancel anytime between 60-30 days, we refund 50% of the amount, deducting
bank/transfer fees.
– If you wish to cancel anytime between 30-14 days, we refund 15% of the amount, deducting
bank/transfer fees.
– No refund is made if you cancel 2 weeks before the start of the tour. “

Yes, but there might be a change in price.

We accept wire transfers, credit card payments, PayPal, Wise. Credit card payments will be processed through a link.

Equipment

What bikes do you offer?

We have top of the line (M-10, M-Team or M-LTD) carbon electric mountain bikes (Orbea Rise) and Gravel Bikes (Orbea Terra)” — NOTE: coming soon, we actually don’t have Gravel Bikes yet but will next
season

Not unless you want to. We provide POC helmets, gloves, knee pads, elbow pads and backpacks. The only thing you will need is your own shoes and clothing

Yes, we provide poles and small day packs. All you will need is your own shoes and clothes

“Electric bikes provide assistance only when you pedal making the uphills markedly easier but some effort is still required.”

Sustainability

What measures do you take to keep your tours sustainable?

Our office and support trailer are run on solar power, and all of our drinks and snacks are handmade with zero plastic waste. We buy the vast majority of our ingredients from local producers and offset the carbon footprint of all our services. We support local communities in areas we do tours, either by working the locals or supporting community projects. We use biodegradable chain lube, degreaser, bike wash and dish soaps to prevent pollution in cities and outdoors.

We work with SouthPole to offset the impact of our tours and operations.